Privacy Policy

At True Shine Car Wash Ltd, we’re serious about your privacy and committed to keeping your personal information safe. This policy explains what data we collect, why we collect it, and how we protect it when you use our website and services. We know privacy policies can be long, but this one's nice and simple.

1. Who We Are

We’re True Shine Car Wash Ltd, and we run the True Shine Car Wash website. When it comes to your personal information, we’re responsible for deciding how and why it's used, so you can think of us as the "data controller" in legal terms.

2. Information We Collect

We may collect and process the following personal data:

Personal Information: This is the information you share with us when you book a service or contact us — things like:

• Your name.

• Your email address.

• Your phone number.

• Your address (where provided).

• Your vehicle make, model and registration.

• Details of your transactions and bookings (e.g., services requested, dates, and payment info).

Device Information: When you visit our website, we automatically collect details about your device, such as:

• Your web browser.

• Your IP address.

• Your time zone.

• The cookies on your device.

• Which pages you visit and how you interact with the website.

• How you found us—whether through a search engine, social media, or another website.

We call this “Device Information,” and it helps us improve our website and personalise your experience.

3. Why We Collect Your Data

We collect this information to:

• Help you book our services and manage payments.

• Keep in touch with you about your bookings and any questions you might have.

• Personalise your experience on our website.

• Understand how our website is used and how we can make it better.

• Make sure we’re complying with legal and contractual obligations.

We also use your contact information to send you marketing updates—only if you've opted in. You can opt out anytime.

4. How We Keep Your Data Safe

We care about protecting your personal information and have taken steps to keep it secure. We use things like encryption and secure storage to protect your data. While we do our best, it’s important to know that no system can be completely foolproof. That said, we’re always working hard to keep your data safe and secure.

5. Sharing Your Data

We don’t sell your data. We’ll only share it when necessary, such as when we process your payment or if the law requires us to. We work with trusted third parties to handle some services (like payment processing), but they are required to keep your data confidential and secure.

6. Your Rights

You have rights when it comes to your personal data, and we want to make sure you’re in control. You can:

• Access the data we hold about you.

• Correct any incorrect details.

• Delete your data when it’s no longer needed.

• Object to us using your data for marketing.

• Transfer your data to another service provider if you choose.

Please send us a message if you’d like to exercise any of these rights.

7. Cookies

Our website uses cookies (small files stored on your device) to make things work smoothly. They help us understand how you use the site and improve your experience. You can adjust your browser settings if you want to manage or block cookies.

8. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We’ll post the latest version here, and if it's a major update, we’ll notify you by email.

9. Contact Us
If you have any questions about how we handle your data or about this policy, feel free to reach out. We’re here to help:
True Shine Car Wash Ltd
Email: TrueShine@Tuta.com
Phone: 07462 489 770
Address: 3 Wallis Way, Horsham, England, RH13 6SS

10. Updates
This privacy policy was last updated on: 19/01/2025.